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Contact Palmetto Solar Customer Service

How to Reach a Person at Palmetto Solar

Verified Contact Information

Toll-Free Number:

  • 1-855-339-1831
Call Now
Send Message

Media:

  • 1-843-720-1844
    Opt-out of Marketing Emails

Customer Service:

help@palmetto.com

Jobs/ Career:

peopleandculture@palmetto.com
HR Complaints

Legal:

help@golightreach.com
legal@palmetto.com
billing@lightreach.com

Palmetto Solar Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Palmetto Solar Phone Number
1 (855) 339-1831
Average Hold Time
00:01:42
Average Calls duration
7 minutes
Most Popular Palmetto Solar Email Address
help@palmetto.com
Palmetto Solar Live Agent Availability
41% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Palmetto Solar?

The company has published a single toll-free number, 1 (855) 339-1831. This number can be used for contacting its agents for information and support. In addition to general inquiries, clients can use the Palmetto Solar phone number for a range of purposes. It can range from technical assistance and complaints to security reports and feedback. However, they are recommended to cooperate with the agent and provide all required details to resolve their issues.

Two options are available to contact Palmetto Solar’s customer service via email. Clients consulting for specific or technical assistance can submit their requests to help@palmetto.com. For assistance with legal issues or concerns, use legal@palmetto.com to reach the respective agents during business hours. After reviewing the request, they will respond with a solution to your problem within a few hours or a couple of days.

Clients who prefer an in-person consultation can visit the Palmetto Solar headquarters. The address is 997 Morrison Drive, Suite 200, Charleston, South Carolina 29403, United States. Prior to visiting the corporate office, clients are recommended to book their appointment and confirm the agents’ availability. The company also has another branch at 1505 King St Ext, Suite 200, Charleston, South Carolina 29405, United States. This office is also open for in-person consultations during business hours. Clients can also use the Palmetto Solar addresses for written correspondence to ensure secure communication.

Users can contact Palmetto Solar’s customer service both online and in person, Monday through Friday from 8:00 AM to 8:00 PM. On Saturday, the company offices are open from 9:00 AM to 6:00 PM. Consulting agents during these hours ensures efficient support across all channels. However, those who submit their request on Sunday or outside business hours may expect a response on the next working day.

Users seeking online support can visit the Contact Us page on the Palmetto Solar website and submit the form available there. That will require them to provide their full name, email address, phone number, location information, and several other details. They must share all this information accurately to ensure effective responses. For a quick follow-up, it is recommended to submit the request during the Palmetto Solar customer service hours.

PissedConsumer Club

Contact Information

Palmetto Solar Website:

Palmetto Solar Help Center:

Corporate Office Address:

Palmetto Solar, LLC
1616 Camden Road, Suite 300
Charlotte, North Carolina 28203
United States

Other Info (opening hours):

Postal Address:

P.O. Box 78843

Phoenix, AZ 85062-8843

More contact details

Why Customers Call Palmetto Solar?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Payments and Charges 19%
  • Request for Information 16%
  • Product/ Service 11%
  • Return/ Replace 5%
  • Activation/ Cancellation 3%
  • Shipping and Delivery 3%
  • Account 3%
  • Employment 3%
  • Website/ Application 3%

Customer Inquiries & Issues

35%
  • "Documentation issues"
  • "Pregunta sobre modanza"
  • "Up date on my bii"

Payments and Charges

19%
  • "Getting an electric bill"
  • "Billing question"
  • "Payment"

Request for Information

16%
  • "Update"
  • "Questions about billing and recouping of benefits of solar"
  • "Contract status"

Product/ Service

11%
  • "Selling home need copy of warranty to pass on to buyer"
  • "Have solar but power outage no solar service"
  • "I need a copy of the purchase agreement"

Return/ Replace

5%
  • "Change payment date"
  • "Change payment dat"

Activation/ Cancellation

3%
  • "Cancellation"

Shipping and Delivery

3%
  • "Received shipment of solar materials for service"

Account

3%
  • "Trouble signing up"

Employment

3%
  • "Get pay off"

Website/ Application

3%
  • "App help"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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